If you need help with any of my products, you're in the right place.
My goal is 100% satisfaction every time. I pride myself on giving YOU the highest level of customer service possible. I do please ask though, that before submitting a support ticket, please review the following answers to frequently asked questions below. The answer you need will more than likely be there and it will help us tremendously to not get too bogged down with unnecessary support tickets.
We will be adding new answers to frequently asked questions all the time as we feel it is needed.
I put my heart and soul into these products for you to get the maximum results. I care about you as my customer. If there is anything you think myself or my team can do better, please don't hesitate to let us know.
We are here to serve you,
These are quick answers to Frequently Asked Questions.
Q: What Are Your Support Hours?
A: Customer service is our number one priority! We want you to be delighted with the support you need. Our support desk is being constantly monitored Monday thru Friday from about 8am to 11pm Eastern time. We do monitor incoming support tickets on the weekend however the response time will be varied. It is possible you may not have an answer until the following Monday.
Q: What should I do if I do not receive my purchase invoice or product delivery message by email?
A: Search your inbox for the following email address: email@example.com. Check your spam folder as sometimes messages can get stuck in there, If the message is not in your inbox or spam folder, please contact support and we will get you taken care of quickly.
Q: I ordered a product but I can’t find my log in information, can you help me?
A: Please go to the Members Login Page. You can enter in your email address and click the “Send Password” button and you should be emailed your password right away automatically.
Also, if you just purchased a product, sometimes it can take up to 30-45 minute for the system to update and register that product. So before you submit a support ticket please make sure you have waited at least that time.
If that doesn’t fix your question, please submit a support ticket.
Q: I am having a problem getting the videos to play
A: One of the first things to try is switching browsers, that is usually the problem. This site is best viewed in Google Chrome. My suggestion is that you download Chrome and use it when accessing this site.
Q: Are your training courses only offered online?
A: Yes. The truth is, online marketing changes fast; that’s why I stream my very latest video lessons off my server. All of my courses are web-based, and include on-demand streaming videos. You can be rest assured you are getting the best training all the time.
Q: Do you have an affiliate program?
A: Yes absolutely! I would love to put commissions in your pocket for referring people to my products. Most of my products pay 30% to 50% commissions when you refer people. You can access the main affiliate page to get all the details and complete your Affiliate Application by clicking here. https://markharbert.com/affiliatesignup
Q: Do you offer personal coaching Mark?
A: Yes absolutely! Coaching is one of my passions. I love to dig in and help people succeed. If you are driven, and action oriented I would love to work with you. If you're interested in learning how to become a coaching client, simply head on over to MarkHarbert.com/Coaching for all the details and to complete your coaching application.